Merperle Hon Tam Resort 5 Stars recruitment

Merperle Hon Tam Resort 5 Stars recruitment

1. F&B Manager
• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements.
• Identify customers needs and respond proactively to all of their concerns
Lead F&B team by attracting, recruiting, training and appraising talented personnel
Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

2. House Keeping Manager
• Manager the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.
• Planning, organizing and directing team members to ensure the highest degree of guest satisfaction
• Supervises the implementation of Housekeeping standards and procedures.
• Maintains a current and through knowledge of all Housekeeping systems.
• Open and close the shift and ensure effective shift hand over.
• Liaises with Front Office for guest and hotel requirements.
• Manages all special requests made by guests.
• Manages lost property for the resort.
• Ensures guests valet is processed and delivered in a timely manner

3. Spa Manager
• Oversees the smooth running of the Spa – Island on a day to day basis to achieve a high level of guest satisfaction
• Reviews activity, operating, and sales reports to determine changes in programs or operations required. Provide excellent customer service and monitor guest feedback. Follow up on guest comments and requests
• Conducts spa treatments where customer demand or staff schedules dictates.
• Conducts daily shift briefings and meetings and disseminates relevant information to staff.
• Trains and assists in the evaluation of attendants /therapists who work with new Spa programs
• Plans, develops and implements organization policies and goals. Meeting the budget and financial goals of the business
• Other duties which might be assigned from time to time by the management.

4. Secretary
• Provide daily secretarial – admin assistance to Manager
• Liaise with all department heads to ensure well communication between Director and selected senior management team
• Take functional responsibilities for Manager contact (responding to external correspondence and inquiries forwarded to Manager, and contact customers, …) to justify problems and solve them before reporting to Manager
• Draft and type correspondences, general filing, collation of reports
• Draft, edit and prepare all requests for proposals, presentations, and business documents
• File/compile of all projects documents, preparation & typing of memo, etc. printing work & general clerical duties
• Interpret, translate, take minute of meetings as required by Manager
• Undertake any other task to deliver the company’s objectives, which is reasonably in line with the level of the post
• Create, maintain and update electronic and paper records ensuring information is organized and easily accessible
• Coordinate with other secretaries, assist in logistics arrangement of the Management board and the company as assigned by Manager and related managers
• Other tasks as requested by Manager


Please send your application and your resume by Online, Email or direct to:

Ms Quế.

Merperle Hon Tam Resort 5 Stars, Vĩnh Nguyên ward, Nha Trang, Khanh Hoa.

Tel: 08 98080575
Email: hrm@merperle.vn

 

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